jiliapp Privacy Policy – Your Data, Your Rights, Our Commitment

When you register and use jiliapp, we collect certain personal information that is necessary to operate our platform safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity logs, which help us maintain platform security and improve your experience. During the identity verification process, we may request a government-issued ID or other supporting documents to confirm your identity and age, as required by our licensing obligations. Any information you voluntarily provide when contacting our support team — such as account queries or dispute details — is also retained as part of your account record. We collect only what is genuinely necessary and do not request sensitive information beyond what is required for account management, verification, and regulatory compliance.

The personal information we collect is used primarily to create and manage your account, process your deposits and withdrawals, and ensure that your experience on jiliapp is smooth and secure. We use your data to verify your identity and age in line with Philippine gaming regulations, and to carry out fraud prevention and anti-money laundering checks as required by law. Your contact details allow us to send you important account notifications — such as transaction confirmations, security alerts, and updates to our Terms or this Privacy Policy — and we will only send you promotional communications if you have opted in to receive them. Technical and behavioural data helps us understand how players use the platform so we can fix issues, improve features, and optimise performance across mobile devices. We may also use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you personally. We do not use your personal information to make automated decisions that have a significant legal or financial impact on you without human review.

jiliapp does not sell your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. Where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies, and we will comply fully with any valid legal request. If jiliapp undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We will never share your personal information with unrelated third parties for their own marketing purposes without your explicit, informed consent.

Your personal data is stored on secure servers using industry-standard encryption and access controls designed to prevent unauthorised access, disclosure, or loss. We apply technical and organisational security measures across all systems that handle player data, and these measures are reviewed and updated regularly to keep pace with evolving security standards. Access to your personal information within our organisation is restricted to staff and systems that genuinely need it to perform their role, and all personnel with data access are bound by confidentiality obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your login credentials private and logging out of your account when using shared devices. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and as promptly as circumstances allow. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by our legal and regulatory obligations.

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no longer a legitimate reason for us to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to specific uses of your information where you believe our processing is not justified. If you have opted in to receive promotional communications, you can withdraw that consent at any time and we will stop sending marketing messages promptly upon your request. To exercise any of these rights, please contact us using the details available on our FAQ page, and we will respond within a reasonable timeframe in accordance with applicable law. We will never penalise you for exercising your data rights, and your ability to use the platform will not be affected by a request to access or correct your information. If you believe we have not handled your data appropriately, you have the right to raise a complaint with the relevant Philippine data protection authority.

jiliapp uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across your mobile browser or device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is used in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of some features on jiliapp, particularly those related to session management and account security. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law, and the most current version will always be available on this page. The date shown at the top of this policy indicates when it was last revised, and we encourage you to check back periodically if you are a regular player on jiliapp. Where changes are material — meaning they significantly affect how we collect or use your data — we will make reasonable efforts to notify you through your account or via the contact details you have provided. Continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you have questions about any aspect of this policy or how your data is handled, our FAQ page is the best starting point, and our support team is available to assist you further. Your trust matters to us, and we are committed to being transparent about how your information is used at every stage of your time on jiliapp.